It’s time to think bigger when it comes to helpline data.  Yes, it’s still important to look at traditional metrics such as the number of calls and the substantiation rate.  But, there is so much more that can be done. Justin Ross, Vice President, Chief Compliance Officer at…

I recently learned that at the US Department of Justice’s law library, one of the most common requests the librarians receive is for vintage dictionaries.  Why?  Because the lawyers often need to find out what the definition of a word was at the time a law was passed. Meanings…

  Cybersecurity threats continue to be incredibly dynamic and frequent with each passing year. For businesses, this has created new challenges in continuously adapting security approaches while still maintaining sufficient focus on other critical area…