It’s time to think bigger when it comes to helpline data.  Yes, it’s still important to look at traditional metrics such as the number of calls and the substantiation rate.  But, there is so much more that can be done. Justin Ross, Vice President, Chief Compliance Officer at…

, Chief Engagement & Strategy Officer, SCCE & HCCA   The death of Hulk Hogan took me back to the 1980s when, like so many others, I really got into professional wrestling.  I watched way too much of it on TV.  I bought tickets to a pay per view remote broadcast piped into a ho…

I recently learned that at the US Department of Justice’s law library, one of the most common requests the librarians receive is for vintage dictionaries.  Why?  Because the lawyers often need to find out what the definition of a word was at the time a law was passed. Meanings…

If you’re looking for compliance direction only from the US Department of Justice, you’re missing the wider picture. There is a lot going on in Europe that companies operating in that geography need to be complying with. Dr. Tobias Kruis, Head of Corporate Compliance, Giesecke…

Privacy compliance is a complex and often costly endeavor for organizations of all sizes. States are actively passing and enacting comprehensive consumer privacy laws in the absence of a federal statute. To date, 19 states have passed privacy …

There’s always a “but” when it comes to AI. It has great potential, but there’s always the risk of bad things happening. In the case of the False Claims Act and healthcare, that’s very much the case. In a recent article for Compliance Today – “AI and the False Claims…

As important as gaining access to the board is, using that time properly is even more crucial. Becky Rohr, Chief Compliance Officer and head of Investigations at Ericsson, will be sharing her insights and advice on this topic in her session “Board Reporting, Not Bored Reporting:…

What you don’t know can hurt you. And what you do know can hurt you.  Such is the dilemma of background screening. Companies want to know who they are hiring, but, explains Al Firato, CEO & Founder of HireSafe, some information is off limits. The 1964 Civil Rights Act and Titl…