A healthy organization depends on more than policies and procedures. It also depends on whether people feel they can raise a concern without being ignored, discredited, or labeled as difficult. Employees who are close to day-to-day operations are often the first to identify situ…

The Women’s National Basketball Association was approved by the NBA Board of Governors on April 24, 1996, and began play in 1997 under NBA sponsorship. The origin matters because the WNBA did not emerge as a fully independent enterprise. It was created inside a larger institution…

A vacant governance role does not usually look like a compliance problem. Meetings continue. Papers go out. Filings are made. Someone takes the minutes, someone else follows up the actions, and legal or compliance colleagues cover anything urgent. On the surface, the organization m…

Artificial intelligence is moving rapidly from experimentation into the operational core of modern enterprises. Financial institutions deploy machine learning to detect fraud. Retail companies use predictive models for pricing and personalization. Healthcare systems rely on algorithm…

Nothing happens. That sounds like a criticism. It isn’t. Some of the most important decisions I’ve been involved in or helped take to fruition left almost no trace. A vendor due diligence process that quietly stopped. A key hire that didn’t go ahead…

Let’s talk about the F-word that makes compliance professionals more uncomfortable than a surprise DOJ inquiry: feedback. You’d rather sit through a four-hour records retention training than tell your deputy compliance officer that their investigation memos read like they were …

Regulators often describe silence as neutrality. In practice, silence interprets. When oversight bodies delay guidance, decline to clarify standards, or defer enforcement positions, regulated entities do not pause. They infer. Compliance programs adapt. Internal norms settle around a…

Executive presence isn’t simply walking in the room and having everyone instantly feel that that you are in charge.  It is something different explains Jay Greenberg, the recently retired Chief Compliance Officer at the FBI.  Instead, it is being powered by your core values an…

The race is on for artificial intelligence (AI) automation and efficiency improvements in the workplace. Although we hear daily news stories about big-name companies racing to adopt AI strategies—aiming to innovate, improve efficiencies, and ev…

If all you’re worrying about is tone at the top, you’re missing a key portion of the choir.  With most people reporting to middle managers, they play in integral role in ensuring a culture of compliance and ethics truly permeates the organization. Evie Wentink, Senior Complia…

Lewis Eisen (LinkedIn) is the author of the book RULES: Powerful Policy Wording to Maximize Engagement, and he wants to change the way people think about and write  policies. Too often, he observes, policies contain parent-child language, with a scolding tone that turns people of…

With ever more attention paid to the role of boards in overseeing compliance, the question naturally comes up:  Do boards even understand what makes for an effective compliance program?  To help answer that question we spoke with Vera Cherepanova (LinkedIn), Executive Director o…

Building a corporate culture which values commitment to the company’s core values minimizes risk posed from within the employee ranks. Employee adherence to and support of core values starts during the hiring process.  After all, sifting thro…

In my years in compliance, I’ve concluded that the best attribute for a compliance professional is to be a good listener. Most of the time, people want to tell you their problems – it’s therapeutic. I often end a one on one m…

Being a leader is hard.  Being a compliance leader is harder.  Being a compliance leader in fast-changing times takes it up yet another level, but it’s not impossible. Kim Jablonski, Chief Compliance & Ethics Officer at Bristol Myers Squibb shares that with these challenges i…

Here’s a little nightmare every compliance officer dreads.  You leave your current job for an exciting new one, only to find out that you just walked into a position where the compliance efforts are token at best because the organization’s leadership doesn’t take compliance…

It’s time to think bigger when it comes to helpline data.  Yes, it’s still important to look at traditional metrics such as the number of calls and the substantiation rate.  But, there is so much more that can be done. Justin Ross, Vice President, Chief Compliance Officer at…

, Chief Engagement & Strategy Officer, SCCE & HCCA   The death of Hulk Hogan took me back to the 1980s when, like so many others, I really got into professional wrestling.  I watched way too much of it on TV.  I bought tickets to a pay per view remote broadcast piped into a ho…

As important as gaining access to the board is, using that time properly is even more crucial. Becky Rohr, Chief Compliance Officer and head of Investigations at Ericsson, will be sharing her insights and advice on this topic in her session “Board Reporting, Not Bored Reporting:…

What you don’t know can hurt you. And what you do know can hurt you.  Such is the dilemma of background screening. Companies want to know who they are hiring, but, explains Al Firato, CEO & Founder of HireSafe, some information is off limits. The 1964 Civil Rights Act and Titl…